Terms and Conditions
Last updated: 26/06/2026
- Introduction
1.1 These Terms and Conditions (“Terms”) govern your use of Garden Life Ltd.’s website and services.
1.2 By accessing or using our website www.gardenlifedirect.co.uk you agree to be bound by these Terms. If you do not agree, you must not use our website or services.
- Information About Us
2.1 Garden Life Ltd is a company registered in England and Wales under company number 07842946 with our registered office at 7 Farrier Road, Lincoln LN6 3RU.
2.2 You can contact us by email at sales@gardenlifedirect.co.uk or by telephone on 01522 740118.
- Use of Our Website
3.1 You may only use our website for lawful purposes.
3.2 You must not misuse our website, including but not limited to: introducing viruses, attempting to gain unauthorised access, or interfering with the proper working of the site.
3.3 We reserve the right to suspend or terminate your access if you breach these Terms.
- Products and Services
4.1 All descriptions, images, and prices of products/services are subject to change at any time without notice.
4.2 We make every effort to ensure accuracy but cannot guarantee that details are error-free.
- Ordering and Payment
5.1 Orders are subject to acceptance and availability.
5.2 Prices are shown in GBP (£) and include VAT (where applicable).
5.3 Payment must be made in full at the time of order using accepted payment methods.
- Delivery
6.1 We aim to dispatch all chicken run orders within 1-2 business days. Once your order has been dispatched, you will receive an email confirmation with tracking information so you can monitor your delivery.
6.2 We use a next-working-day courier service but this is not guaranteed. Delivery times are estimates and may be subject to delays due to unforeseen circumstances. Parts of consignments may get separated in the courier network so may arrive on different days.
***Please allow 5 working days for complete delivery to mainland England/Wales and Lower Scotland addresses and 10 working days for Highland and Island addresses.
Standard UK mainland delivery included in our prices. Shipping to remote areas will incur an extra cost depending on weight, quotes available on request.
Returns
We hope you’re happy with your purchase, but if you are fully satisfied, we offer a hassle-free returns policy. You have 30 days from the date of delivery to return your item(s). To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Please see our Delivery and Returns policy for full details.
- Warranty
7.1 We guarantee our products will be free from defects in material and workmanship under normal use for a period of 12 months from the date of original purchase. Please see our warranty policy for full details.
- Limitation of Liability
8.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any matter which cannot be excluded by law.
8.2 We are not liable for business losses, including loss of profit, revenue, contracts, or goodwill.
8.3 Our total liability for any claim arising under these Terms shall not exceed the amount you paid for the product/service in question.
- Intellectual Property
9.1 All content on our website (text, images, logos, trademarks, etc.) is owned or licensed by us.
9.2 You must not copy, reproduce, or use our intellectual property without prior written consent.
- Privacy and Data Protection
10.1 We collect and process personal data in accordance with UK GDPR and the Data Protection Act 2018.
10.2 Please see our Privacy Policy for further details.
- Governing Law and Jurisdiction
11.1 These Terms are governed by the laws of England and Wales.
11.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- Changes to These Terms
12.1 We may update these Terms from time to time. Any changes will be posted on this page, and continued use of our website will constitute acceptance of the updated Terms.
- Contact Information
13.1 If you have any questions regarding these Terms and Conditions, please contact us.