Delivery & Shipping Policy
- Processing & Dispatch Times
- Order Processing: Orders are typically processed and dispatched within 1 to 2 business days (Monday – Friday, excluding public holidays).
- Custom or Peak Periods: During high-demand periods or sales events (such as our 10% off sale), processing may take slightly longer. We will notify you via email if there are any unexpected delays with your order.
- Shipping Methods & Delivery Times
- Standard Delivery: Most items, including our galvanised steel chicken runs and covers, are shipped via courier. Standard delivery typically takes 1 to 2 business days from dispatch.
- Large / Freight Deliveries: Due to the heavy and oversized nature of certain steel chicken runs, orders may be dispatched via pallet or specialized freight service. The courier will coordinate delivery details with you where required.
- Shipping Costs
- All of our website prices include shipping.
- Delivery Tracking
- Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where applicable) so you can monitor your shipment’s progress to your door.
- Delivery Issues & Damaged Goods
- Inspection Upon Delivery: Please inspect your package upon arrival. If the packaging appears significantly damaged, please note this with the courier if possible.
- Missing or Damaged Parts: If your order arrives damaged, defective, or with missing components, you must notify us within 48 hours of delivery so we can arrange replacements promptly.
- Contact Us
If you have any questions regarding your delivery or shipping options, please reach out to our team:
- Email: sales@gardenlifedirect.co.uk
- Phone: 01522 740118 (Monday – Friday, 9:00 AM – 5:00 PM)
- Address: Garden Life Direct, 7 Farrier Road, Lincoln, LN6 3RU
