Privacy Policy

Last updated: 13/09/2025

Garden Life Ltd. is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website www.gardenlifedirect.co.uk and our services.

1. Who We Are

We are Garden Life Ltd, a company registered in [England and Wales/Scotland/Northern Ireland], with company number 07842946 and registered office at 7 Farrier Road Lincoln LN6 3RU.

We are the data controller for the purposes of UK data protection law.

2. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: name, username, title, date of birth.
• Contact Data: email address, postal address, phone number.
• Financial Data: payment card details (processed securely by third-party payment providers).
• Technical Data: IP address, browser type, operating system, device information.
• Usage Data: details about how you use our website and services.
• Marketing Data: preferences for receiving communications from us.

3. How We Collect Your Information

We collect information when you:

• Register for an account.
• Make a purchase or payment.
• Subscribe to our newsletter or marketing.
• Contact us via email, phone, or online forms.
• Browse our website (through cookies and analytics tools).

4. How We Use Your Information

We use your personal data to:

• Provide and manage our services.
• Process payments and fulfil orders.
• Communicate with you about your account or transactions.
• Send marketing communications (if you have opted in).
• Improve and personalise our website and services.
• Comply with legal obligations.

5. Legal Basis for Processing

We process your personal data under the following legal grounds:

• Contractual necessity – to provide services you request.
• Consent – when you agree to receive marketing communications.
• Legitimate interests – to improve our services and website.
• Legal obligation – to comply with applicable laws.

6. Sharing Your Information

We may share your information with:

• Service providers: IT, payment processors, hosting, delivery companies.
• Professional advisers: accountants, auditors, legal counsel.
• Regulators and authorities: where required by law.

We do not sell your personal data.

7. International Transfers

Some service providers may process your data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

8. Data Retention

We keep personal data only as long as necessary for the purposes collected, or to comply with legal, accounting, or reporting obligations.

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data.
• Restrict processing in certain circumstances.
• Object to processing for direct marketing.
• Request data portability.
• Withdraw consent at any time (where applicable).

To exercise your rights, contact us at sales@gardenlifedirect.co.uk or telephone 01522 740118

10. Cookies

We use cookies and similar technologies to improve website functionality, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.

11. Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Email: sales@gardenlifedirect.co.uk

Post: Garden Life Ltd, 7 Farrier Road, Lincoln LN6 3RU

Tel: 01522 740118

13. Complaints

If you are unhappy with how we use your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.