Refund & Return Policies
Last updated: October 2026
At Garden Life Direct, we want you to be completely satisfied with your purchase. If you need to return an item, our policy is designed to be straightforward while complying with UK consumer regulations and Google Merchant Centre standards.
- Change of Mind Returns (30-Day Window)
If you change your mind about your purchase, you have 30 calendar days from the date of delivery to notify us that you wish to return the item.
- Condition of Items: To qualify for a change-of-mind refund, items (such as our steel-framed walk-in chicken runs, covers, and accessories) must be unused, unassembled, in their original packaging, and in a re-saleable condition.
- How to Start a Return: To initiate a return, please contact our customer service team at sales@gardenlifedirect.co.uk or call us on 01522 740118 (Monday–Friday, 9 am – 5 pm) to obtain your return authorisation and instructions.
- Return Shipping Costs & Fees (Heavy Freight Items)
Because our products involve large, heavy components (such as galvanised steel tubular frames and heavy-gauge wire mesh):
- Customer Responsibility: For change-of-mind returns, the customer is responsible for arranging and covering the cost of safe return shipping back to our warehouse.
- Courier Assistance / Collection Fees: If you require us to arrange a specialized heavy-freight or pallet courier collection on your behalf for a change-of-mind return, a collection fee will be deducted from your final refund amount. (Please contact us for an estimate of collection charges based on your item size).
- Restocking Fees: We do not apply hidden restocking fees for standard returns provided items are received back complete and in original packaging.
- Damaged, Faulty, or Incorrect Items
We take great care to ensure your items arrive safely, but transit damage or missing components can occasionally occur.
- If your chicken run or accessories arrive damaged, defective, or with missing parts, please notify us within 48 hours of delivery where possible.
- For verified faulty or damaged goods, Garden Life Direct will cover all costs associated with replacing parts, exchanging the item, or collecting the product.
- Refund Processing Timing
Once your returned item is received and inspected at our warehouse:
- Refunds are processed back to your original payment method within 5 working days.
- You will receive an email confirmation once the refund has been initiated on our system.
