Delivery and Returns Policy

Last updated: 13/09/2025

Delivery

We aim to dispatch all orders within 1-2 business days. Once your order has been dispatched, you will receive an email confirmation with tracking information so you can monitor your delivery. We use a next-working-day courier service. Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances.

• Standard UK mainland delivery included in our prices.

Returns

We hope you’re happy with your purchase, but if you are fully satisfied, we offer a hassle-free returns policy. You have 30 days from the date of delivery to return your item(s). To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

How to return an item:

1. Contact Us: Please email/call our customer service team at sales@gardenlifedirect.co.uk or 01522 740118 with your order number and the reason for the return.

2. Receive Instructions: We will provide you with instructions on how to send your item back to us.

3. Package Your Item: Securely package your item(s) in the original packaging.

4. Send It Back: Send your items to Garden Life Ltd, 7 Farrier Road, Lincoln LN6 3RU.

Refunds

Once we receive your returned items, we will send you an email confirming receipt. Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us immediately at sales@gardenlifedirect.co.uk or 01522 740118 with your order number and a description of the damage. We will arrange for a replacement or a full refund, including any shipping costs.

Questions?

If you have any questions about our delivery or returns policy, please do not hesitate to contact our customer service team at sales@gardenlifedirect.co.uk or 01522 740118.

Garden Life Ltd.

7 Farrier Road

Lincoln

LN6 3RU