Delivery and Returns Policy

Last updated: 26/06/2026

Delivery

6.1 We aim to dispatch all chicken run orders within 1-2 business days. Once your order has been dispatched, you will receive an email confirmation with tracking information so you can monitor your delivery.

6.2 We use a next-working-day courier service but this is not guaranteed. Delivery times are estimates and may be subject to delays due to unforeseen circumstances. Parts of consignments may get separated in the courier network so may arrive on different days.

***Please allow 5 working days for complete delivery to mainland England/Wales and Lower Scotland addresses and 10 working days for Highland and Island addresses.

Standard UK mainland delivery included in our prices. Shipping to remote areas will incur an extra cost depending on weight, quotes available on request.

Returns

We hope you’re happy with your purchase, but if you are fully satisfied, we offer a hassle-free returns policy. You have 30 days from the date of delivery to return your item(s). To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

How to return an item:

1. Contact Us: Please email/call our customer service team at sales@gardenlifedirect.co.uk or 01522 740118 with your order number and the reason for the return.

2. Receive Instructions: We will provide you with instructions on how to send your item back to us.

3. Package Your Item: Securely package your item(s) in the original packaging.

4. Send It Back: Send your items to Garden Life Ltd, 7 Farrier Road, Lincoln LN6 3RU.

Refunds

Once we receive your returned items, we will send you an email confirming receipt. Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us immediately at sales@gardenlifedirect.co.uk or 01522 740118 with your order number and a description of the damage. We will arrange for a replacement or a full refund, including any shipping costs.

Questions?

If you have any questions about our delivery or returns policy, please do not hesitate to contact our customer service team at sales@gardenlifedirect.co.uk or 01522 740118.

Garden Life Ltd.

7 Farrier Road

Lincoln

LN6 3RU