Refund & Return Policies
- Returns Window & Eligibility
We want you to be completely satisfied with your purchase. If you need to return an item, you have 30 days from the date of delivery to notify us and request a return.
- To be eligible for a return, items (such as chicken runs and covers) must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase (such as your order confirmation email or receipt) is required for all returns.
- Return Shipping Costs & Large Items
- Change of Mind: If you are returning an item because you changed your mind, you are responsible for the cost of return shipping. Because chicken runs and heavy garden equipment involve freight/pallet delivery, return shipping costs may vary depending on weight and location. We can help arrange a courier collection upon request, with the cost deducted from your final refund.
- Faulty or Damaged Items: If your item arrives damaged, defective, or missing parts, please contact us within 48 hours of delivery. We will arrange for replacement parts or a free return/collection of the faulty item at our expense.
- Refund Process
- Once your return is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
- How to Initiate a Return
To start a return, please get in touch with our customer service team with your order number and the reason for the return:
- Email: sales@gardenlifedirect.co.uk
- Phone: 01522 740118 (Monday – Friday, 9:00 AM – 5:00 PM)
- Address: Garden Life Direct, 7 Farrier Road, Lincoln, LN6 3RU
